Livingstone Landscaping Ltd. | Service Policies

Service Policies

Spring/Fall Cleanup policy:

We reserve the right to change our prices at any time should law(s)/by-laws or code change during our season for fertilizer/pesticide/herbicide/chemical applications in your region.

Regular spring/fall cleanup services include one visit each per season, on a scheduled day of the week. Should weather prevent us from servicing your property on the set day, we will provide service as soon as the weather permits (following our work queue).

We charge for additional requested work not included in contract and will bill out upon completion. Please make special arrangements if you require additional services (i.e.: weeding, pruning & gardening). We are not responsible for moving items in the work area; please ensure you remove these items prior to service.

Payment is a one-time price that will be billed upon completion. Terms net 30 days at 2% (24% per annum) from invoicing date. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Cancellation of contract by customer is subject to minimum $39 administrative fee plus the value of service to date. Fuel surcharge will be applicable to service items when fuel prices exceed $1.25. All quotes are valid for 30 days from date of estimate.

Grounds maintenance policy:

We reserve the right to change our prices at any time should law(s)/by-laws or code change during our season for fertilizer/pesticide/herbicide/chemical applications in your region.

Regular lawn services include one visit per week during peak growing season, on a scheduled day of the week. Should weather prevent us from servicing your property on the set day, we will service as soon as the weather permits (following our work queue). Normal lawn service per season is 12-16 cuts.

We charge for additional requested work not included in contract and will bill out upon completion. Please make special arrangements if you require additional services (i.e.: weeding, pruning & gardening). We are not responsible for moving items in the work area please ensure you remove these items prior to service.

Payment is a season price divided into a schedule that runs from May 1 to Oct 31 with equal monthly payments. Terms net 30 days at 2% (24% per annum) from invoicing date. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Gardening policy:

Regular gardening services include one visit per week during peak growing season, on a scheduled day of the week. Should weather prevent us from servicing your property on the set day, we will service as soon as the weather permits (following our work queue).

We charge for additional requested work not included in contract and will bill out upon completion. Please make special arrangements if you require additional services (i.e.: mowing, weed & feed, etc). We are not responsible for moving items in the work area please ensure you remove these items prior to service.

Payment is an either hourly billing (billed at min. 1/2 hour visits) or a season price divided into a schedule that runs from May 1 to Oct 31 with equal monthly payments. Terms net 30 days at 2% (24% per annum) from invoicing date. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Landscaping Service policy:

Livingstone Landscaping Ltd. is a legally registered and licensed business. Payment is due in full upon completion unless otherwise stated below. All past due accounts are subject to a 2% monthly surcharge (24% per annum), and it is the policy of this business to proceed with civil action in all cases of non-payment. This may include both civil liabilities and liens against the customer’s property. Price is subject to change if hydro, gas, cable, telephone line locations or buried items interfere with scope of work.

All products* and workmanship have one year warranty after date of completion. *Warranty excludes sod, plants, & trees, which are 50/50 coverage for the season in which they are installed only if properly cared for. Pavingstone/slab warranty is void in areas within the footprint of disturbed soil i.e.: previously excavated areas. Future settlement may occur because of the excavation depth of the line work. We are not responsible for this settlement. As-built specifications may differ from design plan. Project elevations will be set onsite by Foreman as Install Sketch or CAD is only approximate measurements. Extra costs may be necessary if wall or step height changes are required. We are not responsible for damages to structurally weak items in or near the scope of work. This includes but is not limited to sidewalks, driveways, walls, buildings, etc. Note: Customer is responsible for supplying power supply for powered items, unless otherwise noted within this quote. Warranty is void if contract is not paid in full within 30 days. Estimate is valid for 30 days from estimate date. Manufacturers of the products we install may have warranties that meet or exceed our warranty.

Cancellation of signed contract is subject to 15% fee on stock items and 25% on special order items of the contracted item pre tax totals. Live items are a 50% restocking fee (plants/trees). No returns on sod due to the short shelf life. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

We require a 50% deposit before starting job. Full payment is due upon completion. Install Sketch, CAD, or Estimate revisions will be billed at $75/hr.

Customer requested Job change orders are $125.00 per change plus estimate. All quotes are valid for 30 days from date of estimate.

NSF payment is subject to a $55 Fee Finance charge as listed.

Snow 1”+ Basic Service:

City of Brandon sidewalks are stated to be the responsibility of the property owner, should you choose to not include this service offering, Livingstone Landscaping Ltd. is not responsible for any liabilities resulting from this negligence.

Regular service includes snow clearing once per 24 hr period per 1″+ snowfall event. Please make special arrangements if you require multiple site visits in a 24hr period during a snowfall event. If not stated above the snow will be stockpiled on this site. There are extra costs to haul snow offsite if stockpile area is unavailable or out of capacity. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Livingstone Landscaping Ltd. is a legally registered and licensed business. Payment is due in full upon billing unless otherwise stated below. All past due accounts are subject to a 2% monthly surcharge (24% per annum), and it is the policy of this business to proceed with civil action in all cases of non-payment. This may include both civil liabilities and liens against the customer’s property. Prices are subject to change if hydro, gas, cable, or telephone line locations or buried items interfere with scope of work. We are not responsible for items not visible below the snow, please ensure you remove these items prior to service.

A snow event within a 24 hour period has a 12 inches depth maximum included in our price above. Extra charges will apply to the labour component to snow events over 12” . Equipment rates will not be charged as an extra. Rate is $54/man hour. The 12” will be a measure of snow at its deepest part, whether its blown to that depth or a consistent blanket. The time calculation will be the difference between the average budgeted time on site from the actual. Actual time – Budgeted Time = Extra Billable time. We will do periodic scraping with a steel cutting edge if there is a buildup of snow/ice for safety reasons. Overall, scrape marks are drastically minimized.

Livingstone Landscaping Ltd is not responsible for ice/snow related claims at the above stated address unless all full site Ice Management services are accepted in the estimate above. Partial or specific areas for ice management are the responsibility of Livingstone if agreed by the customer in the item and description columns stated above for that specific area and parameter only.

NSF payments are subject to a $55 fee. Finance charge as listed. All quotes are valid for 30 days from date of estimate.

Cancellation of contract by customer is subject to minimum $39 administrative fee plus the value of service to date. Fuel surcharge will be applicable to service items when fuel prices exceed $1.25.

Snow Residential Full service policy:

Regular service includes snow clearing once per 24 hr period per snowfall event. Please make special arrangements if you require multiple site visits in a 24hr period during a snowfall event. If not stated above the snow will be stockpiled on this site. There are extra costs to haul snow offsite if stockpile area is unavailable or out of capacity. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Livingstone Landscaping Ltd. is a legally registered and licensed business. Payment is due in full upon billing unless otherwise stated below. All past due accounts are subject to a 2% monthly surcharge (24% per annum), and it is the policy of this business to proceed with civil action in all cases of non-payment. This may include both civil liabilities and liens against the customer’s property. Prices subject to change if hydro, gas, cable, telephone line locations or buried items interfere with scope of work. We are not responsible for items not visible below the snow, please ensure you remove these items prior to service.

Livingstone Landscaping Ltd is not responsible for ice/snow related claims at the above stated address unless a full site Ice Management service is accepted in the estimate above. Partial or specific areas for ice management are the responsibility of Livingstone if agreed by the customer in the item and description columns stated above for that specific area and parameter only. Fuel surcharge will be applicable to service items when fuel prices exceed $1.25.

Snow Commercial policy:

Regular service includes snow clearing once per 24 hr period per snowfall event. Please make special arrangements if you require multiple site visits in a 24hr period during a snowfall event. We reserve the right to consider a snow event to be considered as 12″ inches (within 24 hours) of snow maximum, any greater amount may be billed as extra due to extreme weather conditions. The extra billing will be at the contract rates of per push, hourly or visits. If not stated above the snow will be stockpiled on this site. There are extra costs to haul snow offsite if stockpile area is unavailable or out of capacity. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Livingstone Landscaping Ltd. is a legally registered and licensed business. Payment is due in full upon billing unless otherwise stated below. All past due accounts are subject to a 2% monthly surcharge (24% per annum), and it is the policy of this business to proceed with civil action in all cases of non-payment. This may include both civil liabilities and liens against the customer’s property. Prices are subject to change if hydro, gas, cable, telephone line locations or buried items interfere with scope of work. We are not responsible for items not visible below the snow, please ensure you remove these items prior to service.

NSF payments are subject to a $55 Fee Finance charge as listed

Parking lot sweeping & line painting policy:

Service will be provided on a first come first served basis. Please return your signed contract to book an earlier placement in our season bookings. Services will be booked on set dates; they may change due to weather and will be re-booked in priority.

**All Customers are REQUIRED to have service areas empty to ensure all work can be completed at scheduled date. Any return visits due to parked cars in lot will result in additional site/work fee charges at 15% of the item total. In addition we must charge a re-mobilization fee of $120 plus mileage if out of the City of Brandon limits.

Terms net 30 days at 2% (24% per annum) from invoicing date. Accounts that become past due we reserve the right to cancel/ and or place services on hold until payment is current. We reserve the right to cancel and/or suspend accounts prior to contract end dates should we require.

Estimate is valid for 30 days from Estimate date.

Cancellation of signed contract is subject to 15% fee on stock items and 25% on special order items of the contracted item pre tax totals.

Fuel surcharge will be applicable to service items when fuel prices exceed $1.25.

This copy legally binds the above said customer to the price quoted herein for which the customer is therefore liable. This agreement constitutes the understandings between the above parties and no other understanding, whether verbal, collateral or otherwise, shall be valid unless recorded in writing and signed by both parties. The above price will be divided by number of services rendered and billed accordingly if contract is cancelled before the end of the billing cycle. All quotes are valid for 30 days from date of estimate.

Weed and feed policy:

We reserve the right to change our prices at any time should law(s)/by-laws or code change during our season for fertilizer/pesticide/herbicide/chemical applications in your region.

Weed and feed services are as per selection. Each visit will be approximately 4-8 weeks apart depending on services. Regular parking lot weed services include one visit per week during peak growing season. Should weather prevent us from servicing your property on the set day, we will service as soon as the weather permits (following our work queue).

We charge for additional requested work not included in contract and will bill out upon completion. Please make special arrangements if you require additional services (i.e.: weeding, pruning & gardening). We are not responsible for moving items in the work area please ensure you remove these items prior to service.

NSF payments are subject to a $55 Fee Finance charge as listed

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